Check Point Advisories

ManageEngine ServiceDesk DownloadSnapshotServlet Directory Traversal (CVE-2017-11512)

Check Point Reference: CPAI-2018-0474
Date Published: 14 May 2018
Severity: High
Last Updated: Monday 18 November, 2024
Source:
Industry Reference:CVE-2017-11512
Protection Provided by:

Security Gateway
R81, R80, R77, R75
Who is Vulnerable? ManageEngine ServiceDesk
Vulnerability Description A directory traversal vulnerability exists in ManageEngine ServiceDesk for Microsoft Windows. The vulnerability is due to a lack of sanitization on user supplied input on requests to the DownloadSnapshotServlet before using the input in file operations.

Protection Overview

This protection detects attempts to exploit this vulnerability.

In order for the protection to be activated, update your Security Gateway product to the latest IPS update. For information on how to update IPS, go to SBP-2006-05, click on Protection tab and select the version of your choice.

Security Gateway R81 / R80 / R77 / R75

  1. In the IPS tab, click Protections and find the ManageEngine ServiceDesk DownloadSnapshotServlet Directory Traversal protection using the Search tool and Edit the protection's settings.
  2. Install policy on all Security Gateways.

This protection's log will contain the following information:

Attack Name:  Web Server Enforcement Violation.
Attack Information:  ManageEngine ServiceDesk DownloadSnapshotServlet Directory Traversal

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